Grievance Redressal

Best Service Quality, Superior Customer Experience and Effective Grievance Redressal:

At Hero Insurance Broking India Private Limited, we endeavor to provide Customers with a superior Customer experience and treat all our interactions with customers with high sensitivity and accuracy

Grievance Redressal Procedure:

Registered e-mail address – A customer can raise a complaint by dropping a mail at the registered e-mail address (wecare@heroinsurance.com) of the Company.

Escalation Matrix:

A 3-tier escalation matrix is set up to ensure that Customers are provided with fair resolution for their grievances.

Level

Escalation

Address

Contact Number

Email

I

Customer Support

264, Okhla Industrial Estate, Phase III, New Delhi – 110020

011-47467000

wecare@heroinsurance.com

II

Mr. HR.Srinivas
Nodal Officer

264, Okhla Industrial Estate, Phase III, New Delhi – 110020

011-47467000

HR.Srinivas@HeroIbil.com

III

Grievance Redressal Officer (GRO)

264, Okhla Industrial Estate, Phase III, New Delhi – 110020

011-47467000 (Ext – 224)

gro@heroibil.com

Submitting your complaint to HIBIL’s complaints team will not affect your right to submit your complaint to Grievance Rederessal Officer of the concerned Insurance Company and Insurance Ombudsman as per provisions of IRDAI (Protection of Policyholder’s Interest) Regulation 2017, should you not be satisfied with HIBIL’s response.

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Hero Insurance Broking India Private Limited

Corporate & Registered Office:

264, Okhla Industrial Estate, Phase III

New Delhi, India 110020

Phone: +91 11 4057 8489

Email: wecare@heroinsurance.com

Web:

CIN No: U66010DL2007PTC165059

IRDAI Registration No: 649 (irdai.gov.in)

Composite Broker
License valid till 25th July 2024
Principal Officer: Mr. Sanjay Radhakrishnan

An ISO 9001:2015 & 27001:2013 Certified Company.


Product Offered

Health Insurance | Motor Insurance
Term Life Insurance | Commercial Vehicle insurance

Insurance is the subject matter of the solicitation. For more details on policy terms, conditions, exclusions, limitations, please refer/read policy brochure carefully before concluding sale.

All Rights Reserved 2021 Hero Insurance Broking