Grievance Redressal
Best Service Quality, Superior Customer Experience and Effective Grievance Redressal:
At Hero Insurance Broking India Private Limited, we endeavor to provide Customers with a superior Customer experience and treat all our interactions with customers with high sensitivity and accuracy
Grievance Redressal Procedure:
Registered e-mail address – A customer can raise a complaint by dropping a mail at the registered e-mail address (support@heroibil.com) of the Company.
Escalation Matrix:
A 3-tier escalation matrix is set up to ensure that Customers are provided with fair resolution for their grievances.
Level |
Escalation |
Address |
Contact Number |
Email |
I |
Customer Support |
264, Okhla Industrial Estate, Phase III, New Delhi – 110020 |
18001024376 |
support@heroibil.com |
II |
Mr. Sanjeev Kumar
Grievance Redressal Officer (GRO) |
264, Okhla Industrial Estate, Phase III, New Delhi – 110020 |
18001024376 |
sanjeev.kumar@heroibil.com |
Submitting your complaint to HIBIL’s complaints team will not affect your right to submit your complaint to Grievance Rederessal Officer of the concerned Insurance Company and Insurance Ombudsman as per provisions of IRDAI (Protection of Policyholder’s Interest) Regulation 2017, should you not be satisfied with HIBIL’s response.
Download grievance redressal policy link